We stand by our products! If you are in any way not happy with your purchase and the product is still within the best before date please get in touch with us to arrange a refund or replacement.
To complete your return, we require a receipt or proof of purchase, as well as the flavour and batch number.
Often, we would like the product back for further analysis. Please have your bottle or purchase available for pick up by pre-arranged courier, if applicable.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a direct debit will be made to the bank account of your choosing. Do not get in touch with the retailer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace your product for any reason at all. If you need to exchange it for the same item, send us an email at email@example.com and we will arrange for pickup of your product and dispatch a replacement.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at firstname.lastname@example.org and we will arrange for a courier to pick up the product.